Basic Maintenance

Hard Drive

For optimum performance, your hard drive should have errors checked and file and free space defragmented. The OIS WinStation and Live Motion systems include the world famous Norton Utilities for this purpose. Utilities such as the Norton defragment utility "Speed Disk", Norton AntiVirus and Norton Disk Doctor are set to automatically run each evening when your system is not being used. In normal instances, this will protect and maintain your system.

Should you have symptoms of or suspect another problem, refer to your Norton manuals packed in with your system, or the online help files installed on your computer.

Cleaning the mouse

Whenever mouse movement becomes jerky or fails to track you hand movements, your mouse requires cleaning.

1. Remove the back cover of the mouse, generally by twisting counter-clockwise.
2. Remove the mouse ball.
3. Examine the interior of the mouse. Clean loose debris with a blower bulb or can of compressed air.
4. Moisten a cotton swab with isopropyl alcohol and clean each roller.
5. Clean the mouse ball with compressed air or a blower bulb.
6. Replace the mouse ball and cover plate.

Cleaning the keyboard

Your keyboard will occasionally require cleaning due to surface dirt that may have fallen between the keys.

1. Use a can of compressed air or a blower bulb between the keys to remove accumulated debris.

Cleaning the video adapter and fundus camera objective lenses

Artifacts seen as dark spots on your digital image are caused from dust or smudges on the video adapter's objective lens. These dark artifacts can be eliminated by careful cleaning of the lenses.

Artifacts seen as white spots in the digital image are a result of dust or smudges on the fundus camera's objective lens.

Artifacts or spots that can not be removed by cleaning the objective lenses may be the result of particles inside the fundus camera and should be serviced by the fundus camera manufacturer's customer service department.

Basic Troubleshooting

System will not power on....

1. Check the power cord connections at the computer, power strip or UPS (Uninterruptible Power Supply) and the wall outlet.

2. Check that all components are powered on individually.
3. Be sure all components are plugged into the UPS and that the UPS on/off switch is in the on position at the back of the unit.
4. Check that the wall outlet is working by plugging another device such as a lamp or radio into that socket.

Cannot capture images...

1. Be sure all connections are secure and all components are powered on taking special care to verify that the Kodak camera and all connections to the digital port box make good contact.

2. Check that the camera is in the upper mode.
3. Check that the correct filters are in place. Refer to the WinStation User's Manual for proper settings.
4. If images appear soft, check the settings on the Kodak Camera Control unit.
5. Check fuses on the fundus camera base.
6. Should none of the above solve the problem, contact OIS technical support for further assistance.

Black or white artifacts appear on the images...

1. Probably caused by dust or smudges. Refer to "Cleaning the video adapter and fundus camera objective lens" on the maintenance page.

Unable to archive or recall images to or from drives...

1. Check access to your drives through File Manager (Win 3.1) or Windows Explorer (Win 95/98/NT/2000) to confirm your drives appear, are connected and are functioning properly.
2. Contact OIS technical support for further assistance..

The mouse moves erratically or not at all...

1. The mouse probably needs to be cleaned. Refer to "Cleaning the mouse" on the maintenance page.
2. The mouse pad may be dirty causing the mouse to skip over debris.

The keyboard is sticking...

1. The keyboard occasionally needs to be cleaned to remove surface dirt that may have fallen between the keys. Refer to "Cleaning the keyboard" on the maintenance page.

The printer will not print...

1. Check cable connections.
2. Check for error messages and follow the on-screen prompts.
3. Check paper tray.
4. Be sure the printer is online.
5. Check printer messages or error lights for empty ink cartridges, toner or ribbon.

I received a Norton Disk Doctor Error on boot-up...

1. Follow the prompts.
2. Click continue to diagnose errors.
3. Click yes to repair errors.
4. Click "EXIT" to return to booting.
5. If this does not allow successful booting, or if Norton errors continue to appear, contact OIS tech support.

Windows Operating System

Time and Date are incorrect in DOS or Windows

DOS

1. Quit all programs.
2. At the DOS prompt type "date" and press enter.
3. Enter the correct date and press enter.
4. Type "time" and press enter.
5. Enter the correct time and press enter.
6. Start WinStation.

Windows 3.1x

1. Open Control Panel and reset the date and time using the Windows Date and Time utility.

Windows 98/NT/2000

1. Double click on the time displayed on the bottom right side of the taskbar.
2. Change the date and or time and click on OK.

Windows 3.x - Lost Clusters Error Message on boot-up

This usually occurs when Windows was not shut down properly. Follow the dialog boxes by clicking:

1. Continue.

2. "Do you wish to correct these errors?" YES
3. "Do you wish to create an Undo file?" SKIP
4. "Do you wish to save the lost clusters as a file?" DELETE
5. Click DONE to finish.
6. At the DOS prompt type "date" and press enter.

Windows 3.x - Norton reports: Out of Memory error on boot-up

This usually occurs when Windows was not shut down properly. Follow the dialog boxes by clicking:

1. Press "Enter" to bypass Norton ScanDisk. The system should boot normally.

2. Contact OIS at your earliest convenience to correct this error.

Canon Fundus Cameras

Canon 60UVI Error 40

1. Power the fundus camera off.
2. Check the interface cable to the back of the UVI power supply for secure connection.
3. Power the fundus camera.
4. If Error 40 repeats, contact OIS Tech Support.

Topcon Fundus Cameras

ICG images are white with a Topcon 50X

1. Is the power LED on the sync box illuminated? If not, power the sync box.

2. Can you hear the flipper? If not, is the slider in ICG mode?
3. If the problem still persists, the camera may be stuck. Open the filter wheel access cover. Locate the solenoid and attempt to move it with your finger.
4. Check cables and connections between the camera and computer.
5. Contact OIS Tech Support.

Images are no longer centered using a 50VT or 50X

1. The camera may be set to upper mode. Remove the camera back, press the joystick. If the mirror flips, continue below. If not, contact Topcon for service of your fundus camera.

2. Remove the OIS video adapter from the Polaroid port. Place a piece of tissue paper over the port. Set the flash to 36. Turn off your room lights.
3. Press the joystick while observing the tissue paper. Repeat 6-10 times. Do you see a complete circle of light on the tissue paper? If yes, contact OIS Tech Support. If not, contact Topcon for repair of the upper mirror assembly.

Kodak Digital Cameras

Camera will not flash in digital mode, but flashes in 35mm mode

1. Check the interface cable to the fundus camera.
2. Check that the Kodak Digital Camera is powered on.
3. Check the power cable connections to the Kodak Digital Camera.

Chronic hourglass after entering patient information

1. Check to see if the Kodak Digital Camera has been powered on.

Digital Port Box

Red LED on the Digital Port Box

1. Verify that cables are securely connected to the Digital Port Box.

2. Check that the Kodak Digital Camera is powered on and cables are secured.
3. Contact OIS Tech Support if no change in LED status.

Image Quality Changes

Images are suddenly washed out, almost negative

1. Shut down the computer.

2. Turn off, then disconnect power to the Kodak camera.
3. Disconnect, then reconnect the cable to the Kodak Camera head.
4. Verify all cables are securely connected to the digital port box.
5. Re-power the Kodak Digital Camera.
6. Power the computer and perform a test procedure. If results are unchanged, contact OIS Tech Support.